SAE Alerts Tab

The SAE Alerts tab displays all the standard alert codes as defined by SAE International and their default mapping with the repair codes. From the SAE Alerts tab, you can modify the existing mapping of alert code with repair code, set service urgency, and alert code behavior, as required.

The SAE Alerts grid displays the following:

·      Opt out of using below SAE Alert Codes and its mapping of Repair Group/Component/Action check box: Select this check box if you do not want to use the SAE alert codes and default mapping with the repair codes.

·      Map: Select one or more check box (es) of the respective alert code (s), and do one of the following:

§      Click Map Alerts and Set Behavior.

The Map Group/Component/Action and Set Behavior dialog box opens. For information about steps to modify the default alert code mapping with the repair code, service urgency or behavior, see Mapping Alert Codes and Setting Behavior.

§      Click the Clear Mapping link to clear the mapping of the alert code with the repair code.

·      Alert Behavior: Displays the behavior that is defined for the alert. Alert behavior indicates the way the alert is treated when it is imported to FASTER Web.

§      The icon indicates that the alert is automatically converted to Pending Repairs.

§      The icon indicates that the alert is added as a Service Item.

§      The icon indicates that the alert does not require a repair or service activity but is added to the Alerts Tab for maintaining history.

·      Send Notification: Displays Yes or No depending on the Send Notification setting configured while mapping alert codes with the repair code.

·      SAE Alert Codes: Displays the alert codes along with the urgency/priority of the alert.

·      SAE Alert Description: Displays the description of the alert.

·      Group/Component/Action: Displays the repair code (group, component, and action) of the alert.

Searching Alert Codes

The search functionality available on the SAE Alerts grid helps you find the exact SAE alert code.

To search an alert code, do the following:

§      In the SAE Alert Codes column, click the text box on the first row and type the partial or the complete alert code, and then press Enter.

§      In the SAE Alert Description column, click the text box on the first row and type the partial or the complete description of the alert, and then press Enter.

§      In the Group/ Component/ Action column, click the text box on the first row and type the group, component or action or complete group/ component/ action combination, and then press Enter.

The search results are displayed in the SAE Alerts grid.

Note: When you provide the complete information in any of the search text boxes, the exact search result is displayed on the SAE Alerts grid.

Mapping Alert Codes and Setting Behavior

The Map Group/Component/Action and Set Behavior dialog box lets you modify the default mapping of alert codes with repair codes, service urgency, behavior, and notification.

§      Group: All the components of a part are grouped together under a name. For example, Air conditioning.

§      Component: Elements of a part. For example, compressor.

§      Action: Types of repair activities that are performed on the component. For example, clean up.

Tip

To view the Map Group/Component/Action and Set Behavior dialog box, click the Map Group/Component/Action and Set Behavior link.

To map the group/component/action and set alert behavior

1.    Click the Maintenance module.

2.    In the Actions section, click Alert Mapping & Filtering.

The Alert Code Mapping page opens. The SAE Alerts tab is selected by default.

3.    In the Map column, select the check box of an alert code, and then click Map Alerts and Set Behavior.

The Map Group/Component/Action and Set Behavior dialog box opens.

Note:

The Repair Reason, Repair Schedule, and Is Billable? fields display the default repair reason, schedule, and billing settings defined in the Setup module.

  • You can modify the default Repair Reason setting from:

Setup > Application Setup >  Maintenance > Settings > Alert Mapping Settings section

  • You can modify the association of Repair Schedule, and Is Billable? information  from:

Setup > Application Setup >  Maintenance > Settings > Repair Codes > Repair Reason section

4.    In the Set Behavior for Alert section, set the behavior of alerts to one of the following:

§      Automatically create Pending Repair when Alert is imported: Automatically converts the imported alerts to Pending Repairs. These alerts are displayed with the icon in the Alert Behavior column of the SAE Alerts tab, and in the Alerts section of the Service Requests & Alerts tab.

§      Add Alert as Service Item when Alert is imported: This option automatically adds the imported alerts as service items. These alerts are displayed with the icon in the Alert Behavior column of the SAE Alerts tab, and in the Alerts section of the Service Requests & Alerts tab.

§      Add Alert to Asset History Only: This option only adds the imported alerts to the Alerts Tab of the respective asset and does not convert them to pending repairs or service item. These are alerts that do not require a repair or service activity but are added to the Alerts Tab for maintaining history. These alerts are displayed with the icon in the Alert Behavior column of the SAE Alerts tab, and in the Alerts section of the Service Requests & Alerts tab.

5.     In the Service Urgency list, set the urgency of the alert to one of the following:

Note: The Service Urgency list is displayed only if you select  Add Alert as Service Item when Alert is imported.

§      Do Not Drive: Indicates that the alert is critical, and the asset can be used only after repair is performed on it. The color code for Do Not Drive is red .

§      Service ASAP: Indicates that the alert is critical and has to be fixed as soon as possible. The color code for Service ASAP is yellow .

§      Service in Future: These alerts are not critical and can be serviced in future. The Service in future option does not have a color code.

6.    In the Repair Priority list, select the priority of the repair.

Note: The Repair Priority list is displayed only if you select Automatically create Pending Repair when Alert is imported.

7.    In the Map Group/Component/Action for Alert section, do the following to map the alert code with the repair code:

  1. Click the Group box, and select a group from the list.

  2. Click the Component box, and select a component from the list.

  3. Click the Action box, and select an action from the list.

Note:

·      To clear the group, component, and action selection, click Clear filters.

·      To send alert notifications via email and text messages to the asset contacts, Select the Send Notification check box. When you select the Send Notification check box, you can also do the following:

a.    Select the Add additional message to this notification check box to add an additional message to the notification.

b.    Click Configure Message to open the Configure Message editor where you can type the additional message and save it.

·      Text messages are sent only if the text messaging option is enabled in the Setup > Application Setup > Maintenance > Maintenance Settings > Maintenance/ TWS Settings.

8.    Click one of the following:

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